Shipping policy

National (Australian) delivery times can be subject to carrier delays. Pick-up and delivery days are often excluded from what is considered shipping days.

International delivery times are estimates and may be subject to customs processing delays. JitzGripz is not responsible for any customs fees, duties, or import taxes that may be charged by the destination country — these are the sole responsibility of the customer.

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number. You can use this to monitor your delivery via the carrier's website. Ensure to check Spam and Junk Folders if absent.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery window, please contact us at support@jitzgripz.com and we will investigate with the carrier on your behalf.

Incorrect Address

Please ensure your shipping address is correct at the time of ordering. JitzGripz is not responsible for parcels that are delayed or undeliverable due to an incorrect address being provided. If you notice